WE ARE RE-OPENING!
WE CAN SUPPLY YOU WITH YOUR ORDERS!
Fossils-uk.com and Natural Wonders ltd has been closely monitoring the situation and taking advice from various organisations as well as the WHO and Government Guidelines. Although the situation is fast changing and this information could change, we would like to make clear our policy.
1. The online store remains open and we will process each and every order and dispatch the orders in a timely fashion inline with the current advice. All our post is going out and being received. Our customer care team is also on hand If you have any questions or if your experience any problems. We wish to make your online experience as easy as possible. If you want to contact us you can do so on 01947 821363 or [email protected]
2. The physical store is due to reopen on Thursday 18th June. But with the following COVID SECURE rules.
We will Initially be open Wednesdays to Sundays Only and we will have normal opening hours 10.30 – 5.00pm
- Only one person or one family/household allowed in the shop at any one time.
- Children must be accompanied by an adult and supervised at all times.
- If you have a cough or cold like symptoms please do not enter the shop and follow government guidance to isolate at home.
- Please respect the social distancing rules while in the shop.
- If a customer is already in the shop please await your turn by queuing outside and in an orderly manner in the area we have designated so as not to block the street to other street users and wile still obeying the social distancing rules.
- On entry please use the hand sanitiser that we have provided.
- Browsing and purchasing is limited to 5-10 minutes per customer due to the government guidance on small shops.
- Please refrain from touching or picking up items while in the shop. If you would like to view any items closer please ask the attending sales assistant for help.
- We are unable to let you try on any of our jewellery.
- Please pay by card and contactless as much as possible. There is no minimum card purchase.
- Fossil identifications in the shop are currently suspended however we can identify any of your fossils free of charge but sending a clear image to your email address, facebook or instagram accounts.
- If you wish to come to see Byron please contact by email or phone first to make an appointment and to discuss your needs first.
3. Our fossil hunting trips will be resuming in August and we are taking provisional bookings. Please visiting the fossil hunting section of our website for the future dates and availability.
Thank you for your understanding and your support during this tricky time.
Natural Wonders ltd