ALL OUR FOSSILS ARE GUARANTEED AUTHENTIC
The most frequently asked questions from first time buyers are
”How do you know its real?”
“Does the fossil come with a Certificate of Authenticity?”
Customer piece of mind is always our priority and philosophy.
So below is some information that will answer these questions and more so that you are completely happy with buying a fossil from Fossils-uk.com
Before we definitively answer these questions you first need to know a little about us and our background.
WHO ARE WE?
Fossils-uk.com is owned and run by Byron Blessed. Byron has both an undergraduate bachelor’s degree in Geology from Cardiff University, as well as a Master’s of Science degree in Palaeobiology from Bristol University. Byron started Fossils-uk.com while at university and was the first website in the UK to do so. Long before google and eBay. This was in 1998. Once finishing his degrees then Byron opened his retail store called “Natural Wonders” in the picturesque seaside town of Whitby, North Yorkshire. An area rich in fossil finds. So we have been selling fossils online and in the store for over 20 years. The fact we are still doing it must mean we are doing something right. 🙂
HOW DO YOU OBTAIN THE FOSSILS YOU SELL?
All our fossils are found by ourselves or by our fossil hunting friends. With most of the English fossils being prepared in our onsite fossil workshop.
If we do buy fossils, we buy directly from “source”. We have many friends and contacts around the world that share our passion for fossils. They also find and prepare the fossils they find just like us. We then obtain the fossils from our contacts and hand pick the very best of the best to show on our website and retails store.
HOW DO YOU KNOW IT’S REAL?
Byron has extensive training and experience in spotting what is a good fossil and one that is fake. Foremost Byron is also a collector himself therefore he vets each and every fossil he buys to make sure that every fossil he sells is 100% genuine and authentic. If it isn’t good enough for his own collection then Byron will not buy it and sell it. All our fossils are also studied under a "black light" or UV light source as thsi shows up any restoration. If there is any restoration it is added to the product description.
OUR BUY BACK GUARANTEE
Also we are so confident in this process that if at any point you are not happy with the item then we would gladly accept the item back from you and issue you a full refund (so long as the item is returned in an “as sold state”).
All this gives you (the customer), all the confidence when purchasing fossils from us.
They are the always going to be the best quality at an affordable price and you can be safe in the knowledge that every fossil has been vetted by a professional and qualified palaeontologist. Even the Natural History Museum of London has used our knowledge and experience to vet fossils for them.
DO YOU SUPPLY CERTIFICATES OF AUTHENTCITY?
As a general rule we do not supply “Certificates of Authenticity. It is just a piece of paper that can be lost or used to say something is real when it is not. But as explained above our “Guarantee of Authenticity” is that each and every fossil has been vetted by a trained specialist. But if you are ever unhappy with a purchase you can always return it (intact) for a refund that is how confident we are. Browse our online catalogues for our latest selection of high quality fossils and please do not hesitate in contacting us via email if you have further questions that you need answering.
Fossils-UK.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Fossils-UK may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What Information we gather
We may collect the following information:
- Name, address and payment details
- Contact information including email address
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To process your order and obtain payment
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided only if you have opted into this service via our website.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites. Such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes and our newsletter. You may change your mind and opt out at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.